Shipping policy

Shipping

Orders are processed within 3-5 business days (not including the day the order was placed, Saturdays, Sundays, and Government Holidays) and shipped via UPS. 

All shipments will receive a tracking number, which can be used to follow your package's journey to the destination. Please allow up to 48 hours from the time of that email for full tracking details to populate.

Please ensure your shipping address is correct at checkout.  Once an order has shipped the shipping address cannot be changed.  Botanica Naturale is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package is "Returned to Sender", Botanica Naturale is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.  

 

Missing / Lost Packages

Botanica Naturale is not responsible for items lost, stolen, or damaged in the transit.  If an order tracks as delivered but is not received please check back doors and porches as well as with neighbors, as carriers do occasionally make delivery errors. Unfortunately we are unable to do anything on our end. The carrier will most likely request you submit a claim. 

If an order tracks as delivered but is not received and unable to be located by the customer it is then considered stolen. There is no insurance we can add to an order that will replace or refund an order that tracks as delivered.  If there is a delivery issue with your order please contact the shipping company immediately for assistance.

 

Damages

All of our products are carefully inspected before they are shipped, and are always adequately packaged with handling & transit in mind. While we do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact me at hello@botanicanaturale.com with a photo of the damaged product & shipping box within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product. In most cases, a replacement is sent once the claim as been initiated & approved.